amiGO Car terms

amiGO Car Sharing Agreement

S.R.L. “Balion Mobility,” IDNO 1025600024666, registered office MD-2062, Independentei Street, Building 54/1, Apt. (Office) 48, mun. Chisinau, Republic of Moldova, tel. +373 68051131, email: balion.mobility@gmail.com, represented by Balion Nicolae, the manager, acting on the basis of the Charter, hereinafter referred to as the "Contractor," guided by the legislation of the Republic of Moldova, on the one hand, and the person, hereinafter referred to as the "Client," who has acceded to this Agreement by completing the registration actions in the amiGO carsharing Mobile Application provided for in the Agreement and/or its annexes, on the other hand, jointly referred to as the "Parties," have agreed to be guided by this Agreement and its annexes, as follows.

GENERAL PROVISIONS

This Agreement is a distance contract (pursuant to Article 1013 of the Civil Code) and an adhesion contract (pursuant to Article 1 of the Law of the Republic of Moldova on the Protection of Consumer Rights No. 105 of March 13, 2003). It is concluded using electronic means and by the Client's accession to all of its terms and conditions. By accession to this Agreement, the Client has clearly determined and assessed their ability and need to enter into (access to) this Agreement. This Agreement is not a public offer. This Agreement is concluded in accordance with Article 1 of the Civil Code on the basis of equality of the parties, freedom of contract, consumer protection, and other requirements of current legislation. The Agreement is published on the Contractor's website: https://amigosharing.md/amigocar_terms/en, as well as in the amiGO carsharing mobile app. The provision of services under the Agreement is governed by this Agreement, its appendices, the amiGO Car Sharing Service Rules (hereinafter referred to as the Rules) (Appendix No. 1), any restrictions established by the Contractor, and other regulatory acts.

1. Terms and Definitions

1.1. This amiGO Car Sharing Agreement (hereinafter referred to as the "Agreement") uses the following terms, which have the meanings defined below. If the Agreement and/or its Appendices use terms and concepts not defined in this section of the Agreement, they have the meanings generally assigned to them in the relevant industry/sphere.

1.2. Contractor - S.R.L. "Balion Mobility", IDNO 1025600024666, legal address MD-2062, Independentei Street, Building 54/1, Apt. (Office) 48, mun. Chisinau, Republic of Moldova, tel. +373 68051131, email: balion.mobility@gmail.com ,https://amigosharing.md business address: MD-2070, Hincesti Shosse Street, 139, Chisinau Municipality, Republic of Moldova, as well as, to the extent applicable, another person to whom S.R.L. “Balion Mobility” has assigned its rights under the Agreement, or a person to whom S.R.L. “Balion Mobility” has transferred its rights for other reasons.

1.3. Vehicle – a vehicle (car, moped, etc.) provided to the Client for temporary use in accordance with the terms of this Agreement. Vehicles are not owned, possessed, or used by the Contractor. The vehicle is owned or legally held by third parties (Vehicle Owner), with whom the Contractor has entered into a separate agreement for the provision of services to provide access to the amiGO Sharing Point service for the placement of their vehicles on the amiGO carsharing service.

1.4. Client - an individual who has joined the Agreement in the manner specified therein.

1.5. Rates - the cost of the Contractor's services paid by the Client. The general rate is posted at: https://amigocar.md. Other Rates (including those used as part of specific promotions) are posted on the Website and/or in the Mobile App.

1.6. amiGO carsharing Mobile App - an electronic application for a Mobile Device that allows the Client to use the amiGO service, namely: registering the Client with the service, requesting vehicle use, booking the vehicle, starting and ending a Vehicle Use Session, and performing other actions arising from the Agreement. To install the amiGO carsharing Mobile App on a Mobile Device, the Client independently performs the necessary actions using the services www.itunes.apple.com and/or www.play.google.com on the Internet and other Internet services.

1.7. Mobile Device - an electronic device (tablet, smartphone, mobile phone, etc.) connected to the Internet, running the iOS or Android operating system, allowing the Client to use the amiGO Carsharing Service through the amiGO carsharing app.

1.8. Website - http://amigocar.md.

The Website provides the Client with the opportunity to familiarize themselves with the amiGO Carsharing Service Terms of Use, as well as the opportunity (subject to Client Registration and Client Authorization in the amiGO carsharing Mobile App) to perform actions arising from the Agreement and provided for by the functionality of the Website.

1.9. Client Registration in the amiGO carsharing Mobile App - the Client's performance of actions

The actions stipulated by the instructions set forth in the Agreement (its appendices), on the Website, or in the amiGO carsharing Mobile App (Registration and Authorization Procedure), are performed to enable the Client to use the amiGO carsharing Mobile App and/or the Website for the purposes of fulfilling this Agreement.

1.10. Client Authorization in the amiGO carsharing Mobile App - performing the actions stipulated by the instructions on the Website and the amiGO carsharing Mobile App (Registration and Authorization Procedure), for the purpose of Client Identification by entering the Login and Password (Generated Password), known to the Client and kept secret, for the purpose of using the Mobile App.

1.11. Client Account - a collection of data about the Client, a user of the amiGO carsharing Mobile App, used for identification and containing information about the Client, including personal data entered by them, and used to manage the amiGO carsharing Mobile App service on their behalf.

1.12. Personal Account - an individual section of the amiGO carsharing Mobile App, accessed by the Client by entering their Login and Password (Generated Password) in accordance with the terms of the amiGO carsharing Mobile App.

1.13. Client Personal Account - an individual account opened by the Contractor for the Client in the Personal Account, used to track all payment transactions made by the Client through the amiGO carsharing Mobile App.

1.14. Client Identification - establishing the Client's identity.

1.15. Login - the Client's mobile phone number entered by the Client to access the Client's Personal Account in the amiGO carsharing Mobile App. Together with the Password, this constitutes the Client's handwritten signature, confirming that the Client is the source of actions performed using the Login.

1.16. Password - a unique sequence of characters generated independently by the Client, known only to the Client and used to access the Client's Personal Account in the amiGO carsharing Mobile App. Together with the Login, this constitutes the Client's handwritten signature, confirming that the Client is the source of actions performed using the Password.

1.17. Generated Password - a unique sequence of characters sent by the Contractor to the Client via SMS to the Contact Mobile Phone Number, used to access the Client's Personal Account on the Website and/or in the amiGO carsharing Mobile App. Until the Client creates a Password (Section 1.15 of the Agreement), the Generated Password has the properties of a Password and, when combined with the Login, constitutes the equivalent of the Client's handwritten signature, confirming that the Client is the source of actions performed using the Login and Generated Password.

1.18. Contact Mobile Phone Number - the mobile phone number registered (used) for the Client, which the Client provides to the Contractor upon registration in the amiGO carsharing Mobile App and used as a Login, as well as for contacting the Client in cases stipulated by the Agreement, the legislation of the Republic of Moldova, and for sending informational SMS messages by the Contractor.

1.19. Contractor Information Center - the center that provides information support to the Client and assists with the user experience. On the Website and in the Mobile App, this is equivalent to the terms "Technical Support," "Technical Support Service," and "24/7 Technical Support."

1.20. Push notification – a notification that appears on the screen of the Client's mobile device registered in the Contractor's information system, transmitted from the Contractor's servicing server to the amiGO carsharing Mobile App installed on the Client's mobile device.

1.21. SMS message – a short text message sent to the Client's mobile phone number. SMS messages may be sent by the Contractor as part of the execution of the Agreement, as well as for informational purposes, including notifying the Client of transactions using bank cards linked to the Contractor's information system.

1.22. Vehicle Use Request – the actions stipulated by the Agreement (its appendices) and performed by the Client using the amiGO carsharing Mobile App for the purpose of obtaining a vehicle for temporary use.

1.23. Reservation is a service provided to the Client that blocks the use of a (available) Vehicle until the start of the Service Session or until the Client cancels the use of the Vehicle, if the Client has not started the Use Session within the validity period of the Vehicle Use Request.

1.24. Use Session is the period of time from the start of use (the execution of the operation (pressing the "Go" button) until its end in accordance with the Agreement. A session includes the use period and the waiting period.

1.25. "Wait" Mode "Standby" - a mode of vehicle use in which the vehicle's engine is turned off ("off"), the transmission is in position "P", the doors are closed, and the windows are up. Used in cases stipulated by the Agreement to preserve the Client's selected vehicle during the Use Session. Driving the vehicle in "Standby" mode is not permitted.

1.26. Traffic Regulations - the Road Traffic Regulations approved by Decree of the Government of the Republic of Moldova No. 357 dated May 13, 2009, as well as other regulations concerning road traffic conditions (transportation of special cargo, operation of certain types of vehicles, driving in closed areas, etc.).

1.27. Confirmation of Accession - the Client's full and unconditional acceptance of the terms of this Agreement.

1.28. Territorial Restrictions on Vehicle Use - requirements and territorial restrictions for the use of the vehicle.

1.29. InsuranceRules - mandatory insurance conditions for the Client in accordance with Law of the Republic of Moldova No. 414 of December 22, 2006, "On Compulsory Civil Liability Insurance for Damage Caused by Motor Vehicles."

1.30. Permitted Zone (green) - the territory, subject to established restrictions, within which the use and termination of the use of the vehicle is permitted in accordance with the Agreement and its annexes.

1.31. amiGO carsharing is an online vehicle booking service, as well as an online service that allows the Vehicle Owner to transfer the vehicle for temporary use (rental) to the Client, and the Client to accept the vehicle for temporary use (rental), as well as other online services arising from this Agreement. When the Client books a vehicle, the Contractor provides the online booking platform and is responsible for it, and not for the vehicle itself or the service of providing the vehicle for temporary use (rental).

1.32. Vehicle Owner – an individual or legal entity that owns or otherwise legally controls the Vehicle used under this Agreement, including, but not limited to, persons who have joined the amiGO Sharing Point Service under a separate agreement with the Contractor.

1.33. amiGO Sharing Point Service – the range of services provided by the Contractor to the Vehicle Owner, including information and electronic services and rights to use the website, the amiGO car mobile app, vehicle listing in the mobile app, services for arranging the remote transfer of the Customer's Vehicle for carsharing (temporary use) to the User or Client, and other services provided for in this Agreement (online services).

1.34. Terms used in the singular throughout the Agreement and/or Appendices may imply the plural, and vice versa.

2. Subject of the Agreement.

2.1. The Contractor undertakes, in the manner specified in this Agreement, to provide the Vehicle Owner with the ability to transfer, and the Client with the ability to book a Vehicle for temporary use, using information and electronic means (online means). The Client, through amiGO carsharing, undertakes to use the Vehicle in accordance with the terms of this Agreement and its appendices, to promptly pay the rental fee, the booking fee (if provided for in the Tariffs), and to properly fulfill other terms of the Agreement.

2.2. Applications for Vehicle Use, Vehicle Reservations, the start and end of a Vehicle Use Session, and other actions arising from the Vehicle Use Agreement are performed by performing the actions specified in the Agreement and its appendices in the Mobile Application (and in cases expressly specified in the Agreement, through the Contractor's Information Center).

2.3. The list and main characteristics of the vehicles are posted online on the Website and in the amiGO carsharing Mobile App. Therefore, the Client independently selects the vehicle for use under this Agreement.

2.4. Under this Agreement, the Client may use no more than one free (available for use) vehicle at a time at the disposal of the amiGO carsharing Service, provided that the fee to the Contractor is paid on time, other terms of the Agreement are met, and the Client's Account is not blocked.

2.5. The Client receives the vehicle for personal use only, not related to the Client's entrepreneurial or other commercial activities. The Client is obligated to comply with the terms of vehicle use (clause 3 of the Rules) and meet the Client requirements (clause 1 of the Rules) established by the Agreement and its appendices, which are an integral part of this Agreement and are mandatory for the Client.

2.6. In the part not regulated by the Agreement and its annexes, the relations between the Contractor, the Vehicle Owner, and the Client are governed by the current legislation of the Republic of Moldova.

2.7. Vehicles may only be used within the Permitted Zone with Subject to the restrictions established by the Agreement and its appendices. Permitted zones, territorial restrictions, requirements, and conditions, including restrictions on movement and leaving the vehicle in various modes, are defined separately in appendices to the Agreement. Use or termination of use of the vehicle in violation of the requirements and restrictions of the Permitted Zone is prohibited. The restrictions established by this clause of the Agreement may be expanded, reduced, or cancelled by the Contractor, either in full or in part (including as part of certain promotions), unilaterally in accordance with this Agreement. Relevant announcements of changes will be posted on the Website and/or in the Mobile App and will remain in effect for the duration of their posting, unless another period is specified in the announcement itself.

2.8. By joining the Agreement, the Client confirms that they:

2.8.1. I have fully read the terms of the Agreement and its appendices, including the Rules for Using the amiGO Car Sharing Service (Appendix No. 1), Tariffs, and Fines (Appendix No. 3) posted on the Website and in the Mobile App (both at the same address and at different addresses within the Website or Mobile App), which constitute an integral part of the Agreement, along with the documents, requirements, and rules related to the execution of this Agreement (including documents of third parties);

2.8.2. I understand the meaning and significance of the documents specified in paragraph 2.8.1 of the Agreement;

2.8.3. I agree with the content of the documents specified in paragraph 2.8.1 of the Agreement and undertake to comply with the requirements established by them;

2.8.4. I have provided the Contractor with complete, current, and accurate personal data for the purpose of concluding and executing the Agreement;

2.8.5. Complies with the requirements set forth for the Client by the Agreement and excludes the use of the Vehicle if it ceases to comply with these requirements;

2.8.6. Agrees to the processing of the Client's personal data by the Contractor and the Vehicle Owner in accordance with the Agreement and the Law of the Republic of Moldova "On the Protection of Personal Data" No. 133 of July 8, 2011;

2.8.7. Agrees to the placement and use in relation to him/herself of systems and sensors in the Vehicle that allow tracking the location of the Vehicle, as well as possible violations of the Agreement (smoke detector, GPS beacon, audio recording, video surveillance in the vehicle, etc.), with the recording of conversations when contacting the Technical Support Service, and the use of geolocation data by the amiGO carsharing application;

2.8.8. Agrees that the assessment of the legitimacy of the imposition of fines imposed by government authorities for violation of current legislation; Losses caused to the Contractor and/or the Vehicle Owner and their amount; damage to the Vehicle and its amount; repair and maintenance costs and their amounts; other expenses and their amounts are assessed at the discretion of the Contractor and/or the Vehicle Owner, and the Contractor accepts the results of such assessment, as well as the cost of repairs. The assessment may be carried out at the discretion of the Contractor and/or the Vehicle Owner either through an independent expert assessment or through an assessment of the damage and repair costs performed at the service center (service station) of the Vehicle.

2.9. When using the Vehicle, the Client undertakes to comply with the requirements of the current legislation of the Republic of Moldova, including traffic regulations, parking rules, as well as the terms of the Agreement and its appendices, and to use the Vehicle with the good faith of a car owner.

2.10. The procedure for using the Vehicle, the requirements for the Client, and other conditions for using the Vehicle are contained in the Agreement, in its appendices, which are integral parts thereof, incl. In the Rules for Using the amiGO Car Sharing Service (hereinafter referred to as the Rules). The terms and conditions of the promotions are posted on the Website and in the Mobile Application and are an integral part of the Agreement. Consent to the Processing of Personal Data

2.11. The Parties agree that, in connection with the execution of this Agreement, the Parties' personal data may be transferred to each other, as well as to the Vehicle Owner. The Party that transfers personal data is the owner of its personal data and the data of its representatives within the meaning of the Law of the Republic of Moldova "On the Protection of Personal Data" No. 133 of 08.07.2011 (hereinafter referred to as the Law). The Party that receives the personal data of another person is a third party within the meaning of the Law.

2.11.1. The Client confirms and guarantees the following: • The Client has been duly informed of their rights, the purpose of processing, the transfer of personal data and the persons to whom this data may be transferred, in accordance with the Law; • The Client gives his consent to the processing and transfer by the Contractor and/or the Vehicle Owner of his personal data provided by him (as well as received from any third parties): full name, date, month and year of birth, place of birth, series and number of the identity document (or its replacement), information about the address of registration at the place of residence, information about the actual (real) place of residence, driver's license details, contact information, including (but not limited to) but telephone number, email address, information about the presence (absence) of medical contraindications to the use of the vehicle, photograph, information about the place of work, position, as well as other personal data related to the conclusion and execution of the Agreement, and confirms that by giving such consent, he acts of his own free will and in his interests in accordance with the Law of the Republic of Moldova "On the Protection of Personal Data". The client's consent can also be confirmed, in addition to the specified point: ✓ A paper document with details allowing to identify this document and the individual, including the consent of the personal data subject to join the Agreement; ✓ The implementation of transactions by the client within the framework of this Agreement; ✓ A mark on the electronic page of the document or in the electronic file processed in the information system based on documented software and hardware solutions. • The Client gives his consent to the use of his personal data for statistical research. The results of such research can be published in any way, as well as transferred to third parties, without disclosing the client's personal data. • The Contractor and/or Vehicle Owner have the right to collect and process the client's personal data obtained from publicly available sources. • Any personal data transferred to the Contractor and/or Vehicle Owner was previously obtained, processed, and transferred in accordance with the requirements of the current legislation of the Republic of Moldova in the field of personal data protection, according to the specific purpose of their processing, without limiting the period of storage and processing of personal data, but no longer than is necessary for the purposes for which the data was collected and subsequently processed.

2.11.2. The Client consents to the processing of personal data for the purposes of

concluding and executing the Agreement, providing additional services by the Contractor and/or the Vehicle Owner, participating in promotions, surveys, and research conducted by the Contractor (including, but not limited to, conducting surveys and research via electronic, telephone, and mobile communications), making decisions or performing other actions that generate legal consequences with respect to the Client or other persons, providing the Client with information about the services provided by the Contractor and/or the Vehicle Owner, providing consulting services by the Contractor, including for the purpose of the Client subsequently concluding contracts/agreements with other persons for the purpose of executing the Agreement, and extends to the information specified in paragraph

2.11 of the Agreement.

In addition, the purpose of processing the Client's personal data is to implement relations in the field of provision of services under this Agreement, the commercial activities of the Contractor and/or the Vehicle Owner, and compliance with the requirements of the current legislation of the Republic of Moldova, including the requirements of the Law of the Republic of Moldova "On Financial Institutions" No. 550 of July 21, 1995, the Law of the Republic of Moldova "On the Prevention and Combating of Money Laundering and Terrorist Financing" No. 308 of December 22, 2017, and other regulatory legal acts governing the activities of the Contractor and its third-party partners, as well as the activities of the Vehicle Owner.

2.11.3. The Client's personal data shall be processed by the Contractor and/or the Vehicle Owner to the extent necessary to achieve each of the above purposes, through any operation or set of operations performed on personal data, both automated and non-automated, such as collection, recording, organization, storage, restoration, adaptation or modification, retrieval, consultation, use, disclosure by transmission, distribution or provision of other access, grouping or combination, blocking, erasure or destruction, obtaining an image by photographing, as well as any other actions with the Client's personal data, taking into account the current legislation of the Republic of Moldova.

2.11.4. The Client acknowledges and confirms that the Contractor and/or the Vehicle Owner has the right to transfer the Client's personal data to personal database administrators, as well as to third parties, if required by the fulfillment of the terms of this Agreement, the protection of the rights and legitimate interests of the personal data subject or other persons. In case of necessity to provide personal data for the achievement of the above mentioned purposes to a third party (including the national defense, state security and public order agencies, criminal prosecution agencies and judicial authorities), as well as when engaging third parties to perform the work (provide services) stipulated by the Agreement, the transfer by the Contractor and/or the Vehicle Owner of the functions and powers belonging to him to another person (assignment, including for consideration of the possibility of assignment and making a decision on assignment, debt collection, etc.), the Contractor and/or the Vehicle Owner have the right, without obtaining additional consent from

The Client is authorized to disclose personal information about the Client (including personal data) to such third parties, their agents, and other authorized persons to the extent necessary to perform the above actions, and to provide such persons with relevant documents containing such information, in compliance with the requirements of the legislation of the Republic of Moldova. Permission may be confirmed, among other things, via SMS messages, dialogue with an operator, mail, telegrams, voice messages, emails, entering a password received from the Contractor or its authorized persons online, and other means of communication.

2.11.5. The Client acknowledges and confirms that this consent to the processing of the Client's personal data is deemed to be given by the Client to any third parties, and any such third parties have the right to process personal data based on this Consent.

2.11.6. The Client acknowledges and confirms that if the Contractor considers assignment of rights under the Agreements concluded with the Client (clause 2.11.1 of the Agreement) to third parties or if the Contractor engages third parties to perform actions aimed at collecting the Client's debt, consent to the transfer of the Client's personal data and information about the Agreement to such third parties shall be deemed to have been granted by the Client to the Contractor. In the event of assignment of rights under this Agreement, the Contractor shall have the right not to notify the Client thereof. The Client hereby agrees not to receive any notifications regarding the assignment made by the Contractor in accordance with this clause of the Agreement. Conclusion of the Agreement \

2.12. The conclusion of the Agreement between the Contractor and/or the Vehicle Owner and the Client is carried out by the Client's accession to the terms and conditions set forth in the Agreement in accordance with Article 1 of the Law of the Republic of Moldova on the Protection of Consumer Rights No. 105 dated 13.03.2003. 2.13. This Agreement is signed by the Client through the amiGO carsharing app by checking the appropriate box indicating their consent to the processing of their personal data, their acknowledgement of the terms of the Agreement, and their acceptance of the terms of the Agreement. This Agreement may also be signed by the Parties using an electronic digital signature in accordance with the procedure established by Law of the Republic of Moldova "On Electronic Signatures and Electronic Documents" No. 91 of May 29, 2014.

2.14. The Agreement is considered concluded by the Parties upon the Client receiving the "approved" status. In cases stipulated by the Agreement (including for certain Tariffs), familiarization with the terms of the Agreement, confirmation of accession, the Client's agreement with the terms of the Agreement and its appendices, the Client's consent to the mandatory execution of the Agreement and its appendices, consent to the processing of personal data are considered to be duly given by the Client to the Contractor, and the Agreement between the Client and the Contractor and / or the Vehicle Owner is considered concluded when the Client performs a set of the following actions using the special features of the Mobile Application or the Website: • Completing the registration form through the original mobile application. • Checking the appropriate field when registering a new Client through the original amiGO carsharing mobile application. • Correct entry of payment card data and consent to the debiting of funds. • Confirmation of accession signed by the Client. After performing the specified actions and joining this Agreement, the Client cannot refer to the fact that he is not familiar with the Agreement and / or appendices to it (in whole or in part), or does not recognize their binding nature in contractual relations. 2.15. The Client understands and agrees that the Confirmation of Accession is a unilateral act, and therefore the signature of the Contractor's representative and/or the Vehicle Owner on the Agreement is not required by law. Furthermore, the Client's confirmation of accession to the terms of the Agreement (execution of the Agreement) is also confirmed by completing the Client's registration in the Mobile App and performing actions aimed at obtaining the use of the Vehicle (requesting the use of the Vehicle, booking the Vehicle) using the Mobile App's functionality. If a third party gains access to the functionality of the Mobile App without the grounds specified in this section, the Client will immediately notify the Contractor and undertake not to use the capabilities provided by such access. Otherwise, all actions performed on behalf of this person using the Mobile App will be considered as actions performed directly by that person.

2.16. By joining the Agreement, the Client may (except in cases where the Account is blocked in accordance with the Agreement) use the Vehicle under the Agreement within any Permitted Zone. The Client agrees that certain conditions (including Tariffs, territorial restrictions, client requirements, rights and obligations, etc.) may differ in different Permitted Zones.

2.17. This Agreement may be distributed:

2.17.1. in electronic form:

• by posting a file containing an electronic image of the Agreement text on the Contractor's official Website at

https://amigosharing.md

• by email - in the form of a file containing an electronic image of the Agreement text.

• in the Notifications mobile application

2.18. Any information shall be transferred to the Client in the following ways, at the Contractor's discretion: • by posting on the Contractor's Website https://amigosharing.md), or • by sending written notifications to the email address specified by the Client, or by sending SMS messages to the Contact mobile phone number specified by the Client, or • by other publicly available means.

2.19. The Client agrees that the Contractor has the right to call and send notification voice and SMS messages to the Client's Contact Mobile Phone Number containing information on the amount of current and overdue debt, other information related to the services provided to the Client, information on changes to the terms of the Agreement (including the Contractor's Tariffs), new services, other news, and advertising messages.

2.20. The Client agrees that the Contractor has the right to send information related to changes to the terms of the Agreement, Tariffs, new services, as well as services provided to the Client, other news, and advertising messages to the email address specified by the Client during Registration (as well as to another email address contained in the Account).

2.21. The Client consents to receive from the Contractor the information specified in paragraphs. 2.19, 2.20 of the Agreement, information to the mobile phone number/email address(es) specified by the Client during Client Registration in the amiGO carsharing Mobile App or on the Website, and other documents submitted by the Client to the Contractor. The Contractor shall not be liable for damages caused by the Client's failure to receive and/or the receipt by an unauthorized person of voice, SMS, or email messages.

2.22. When the Client is outside the Republic of Moldova, due to the specific operating conditions of mobile operators' systems, the risk of delayed or non-receipt of SMS messages from the Contractor increases. The Client is aware of this risk, fully understands it, and takes it into account when traveling abroad, when providing their mobile phone number to the Contractor as the Contact Mobile Phone Number, and for the purpose of receiving the SMS service and/or Generated Passwords. amiGO carsharing Software

2.23. The Client acknowledges that the amiGO carsharing Mobile Application and the Website are sufficient to ensure proper operation when receiving, transmitting, processing, and storing information, as well as to protect information from unauthorized access, confirm the authenticity and authorship of Electronic Documents, and to review and resolve conflicts related to them. The Client trusts the software of these systems. The Client agrees that the software is constantly being improved, and therefore technical problems in its operation are possible. The Client accepts the software used to implement the amiGO carsharing service "as is." The Client agrees that the amiGO carsharing software data (including navigation systems), together with the activity data from the Client's Account, constitute sufficient data confirming the actions of the Client assigned to the relevant account at the time specified by the software (including Session periods, the use of certain Tariffs, the driving trajectory, etc.). In case of disagreement with this condition, the Client undertakes to stop using the amiGO carsharing service and terminate the Agreement by signing a withdrawal form. The Client is obliged to sign the form in person and send it to the Contractor's email address: support@amigocar.md. Refunds of unused funds or compensation will be made by transfer to the Client's bank account or the card from which funds were deposited into the amiGO carsharing application. The fee for the withdrawal of funds to the Client's account is borne by the Client. (The Client undertakes to provide their bank card details to the Contractor's email address.) Rights and Obligations of the Parties

2.24. Client Rights (if the Account is not blocked):

2.24.1. Demand that the Vehicle Owner fulfill their obligations under the Agreement;

2.24.2. Use the Vehicle in accordance with the terms of the Agreement and the requirements of the current legislation of the Republic of Moldova; 2.24.3. Reserve or rent from the Vehicle Owner any available vehicle (marked as available on the Website or in the Mobile App) located in the most accessible location for the Client, in the ways specified in the Agreement;

2.24.4. Exercise the rights provided for by the Law of the Republic of Moldova "On the Protection of Personal Data";

2.24.5. Has the right to revoke this distance Agreement in accordance with Article 1059 of the Civil Code.

2.25. Client Obligations:

2.25.1. Review the Agreement, its appendices, and restrictions on the Contractor's official website or mobile app and comply with the requirements of these documents and restrictions.

2.25.2. When entering into this Agreement through accession (clause 2.12 of the Agreement), attach to the amiGO carsharing app original photographs or scanned copies of a valid driver's license (in full/both sides), an ID card, or other identification document (in full/both sides, including the insert), other documents (including if required by the terms of a separate tariff), and information to be included in the document accessing the Agreement. The documents must be legible, without glare, and with all data clearly legible.

2.25.3. Accept the Vehicle in accordance with this Agreement and use it carefully in strict compliance with its intended purpose, goals, requirements, and conditions specified in this Agreement and its appendices, the Contractor's instructions and recommendations, and the terms and conditions set forth in the insurance policies, and take timely measures to prevent and avoid damage to the Vehicle;

2.25.4. Operate the Vehicle personally (only). Transferring control of the Vehicle to third parties is prohibited;

2.25.5. Ensure the safety of the Vehicle, check the presence and ensure the safety of the Vehicle documents (insurance policy, vehicle registration plates, vehicle registration certificate, Periodic Technical Inspection Protocol, and other Vehicle documents), standard vehicle kit (first aid kit, fire extinguisher, emergency stop sign, fluorescent reflective safety vest), floor mats, and special equipment (clause 2.8.7 of the Agreement) from the moment of acceptance until the moment of return of the Vehicle in accordance with the terms and conditions of this Agreement; 2.25.6. When using a vehicle, comply with traffic regulations and other requirements of the law. current legislation;

2.25.7. Pay the usage fee, the vehicle reservation fee (if the reservation fee is provided for in the Tariffs), and other payments stipulated by the Agreement in a timely manner, in accordance with the terms of this Agreement, and ensure that the Client's personal account and bank card have sufficient funds to cover the usage fee and other payments under the Agreement;

2.25.8. Return the vehicle to the amiGO carsharing service and/or to the Vehicle Owner in good technical condition upon completion of use, in accordance with the procedure stipulated by this Agreement;

2.25.9. Conduct an external technical inspection of the vehicle provided for use prior to its use. If visible damage to the vehicle is detected (both external and internal, including interior contamination) before using the vehicle, please notify the Contractor by phone at +373 78 717 717 and send a photo of the damage or contamination to the Contractor via the app or by email at support@amigocar.md. Damage to the vehicle may be reported by other means determined by the Contractor, including those specified on the Website. The Client agrees that failure to fulfill these obligations means that such damage, contamination, etc., occurred during the Client's Use Session. Acceptance of the Vehicle by the Client constitutes fulfillment by the Contractor and/or the Vehicle Owner of the obligation stipulated by 2.29.1 of the Agreement;

2.25.10. immediately (at the first physical opportunity from the moment the relevant circumstances arise) notify the Contractor by telephone: +373 78 717 717 \ +373 68051131 or at support@amigocar.md in the amiGO carsharing application (or by other means determined by the Contractor, including those specified on the Website) about the theft / hijacking of the vehicle, any damage to the vehicle, its malfunctions, breakdowns, accidents, claims of third parties in relation to the vehicle or in connection with the operation of such a vehicle, about events in which the vehicle is a participant, about events that the Client is obliged to report in accordance with the Agreement and appendices thereto, as well as about events and facts as a result of which damage may be caused to the vehicle, about the loss of the right to drive the vehicle, about the fact of loss or damage to the insurance policy, vehicle registration numbers, registration certificate The vehicle, the vehicle's periodic technical inspection certificate and protocol, other vehicle documents, the standard vehicle kit (first aid kit, fire extinguisher, warning triangle, fluorescent-reflective safety vest), floor mats, vehicle keys, and special equipment (clause 2.8.7 of the Agreement), provide accurate information about the aforementioned facts, and comply with the instructions of the Contractor and/or the Vehicle Owner, as well as the requirements of applicable law;

2.25.11. In the event of an accident or an insured event, the Client shall immediately (at the first physical opportunity) independently notify the Contractor's Technical Support Service at +373 78 717 717 (primarily), the police, and, in accordance with the instructions of the Contractor's Technical Support Service, take measures to ensure the safety of the vehicle. The Client is obliged to ✓ remain at the scene until the arrival of the police and the insurance company representative, ✓ fulfill all obligations of the driver of the vehicle involved in the traffic accident, stipulated by the Traffic Regulations; ✓ fill out and sign the following documents: • a written statement of the occurrence of an insured event (incident); • a statement of the accident; • a form stating the incident, in accordance with the requirements of the compulsory civil liability insurance policy of vehicle owners or a pre-compiled accident diagram signed by its participants; ✓ take photos and/or video records of the accident scene; ✓ receive and transfer to the Contractor and/or the Vehicle Owner and/or the insurance agent the following package of documents: • a copy of the registered statement of the accident; • a copy of the registered statement with the insurance company about the occurrence of an insured event (incident); • a certificate of registration of the incident, issued in the prescribed manner by the police indicating the date, time and place of the incident, the participants in the incident, their place of residence or work, information about whether they have a driver's license, whether any of them were intoxicated, a description of the damage to the vehicle used, officially confirming the fact of the occurrence of the relevant incident, issued by the state bodies authorized to do so; • a copy of the case file on the offense; • a resolution or determination of the authorized body; • in case of theft / hijacking of a vehicle - a written statement about the theft or hijacking of the vehicle, a certificate from the authorities of the Republic of Moldova on the results of the criminal investigation (if applicable); • insurance policy; • vehicle registration certificate; • coupon and Protocol of the periodic technical inspection of the vehicle • photos and / or video of the accident scene; • other documents reasonably and lawfully required The insurance company specified by the Contractor and/or the Vehicle Owner must determine the insurance compensation payment, including those specified in paragraph 2.25.9 of the Agreement.

2.25.12. In the event of the vehicle being towed during the Use Session, as well as outside the Use Session, due to the actions (inactions) of the Client, the Client must immediately notify the Contractor's Information Center. The Client, whose actions (inactions) resulted in the vehicle being towed, is obligated to immediately obtain permission to return the vehicle from the impound lot in accordance with the procedure established by current legislation, and to participate in the preparation of the administrative offense report/resolution on the administrative offense case (if required). This obligation rests with the Client even if the Client has been informed of the towing and placement of the vehicle in the impound lot by the Contractor and/or the Vehicle Owner. Notifying the Client is the right, but not the obligation, of the Contractor and/or the Vehicle Owner. The documents required for the release of the vehicle from the impound lot (including certificates and powers of attorney) must be submitted by the Client to the Contractor's employees and/or the Vehicle Owner as soon as possible and by any means agreed upon with the Contractor and/or the Vehicle Owner. If the Contractor and/or the Vehicle Owner engages the Client to return the vehicle, the Contractor and/or the Vehicle Owner shall provide the Client with the necessary documents to obtain permission to return the vehicle from the impound lot. Upon returning the vehicle to the Contractor and/or Vehicle Owner from a specialized (impound) parking lot, or upon expiration of the period provided by the Contractor to the Client for arranging the return of the vehicle from the specialized (impound) parking lot, the Client is obligated to return to the Contractor and/or Vehicle Owner all documents related to the towing of the vehicle. If the Contractor and/or Vehicle Owner decides to return the vehicle to the Client, the Client shall return the vehicle from the specialized (impound) parking lot independently and at their own expense, as instructed by the Contractor and/or Vehicle Owner, to the required parking location after receiving the vehicle from the specialized (impound) parking lot. The Client must return the vehicle from the specialized (impound) parking lot within the timeframe established by the Contractor. If the vehicle is returned by the Contractor's employees and/or the Vehicle Owner, the Client shall fully compensate the Contractor and/or the Vehicle Owner for all expenses incurred by the Contractor and/or the Vehicle Owner, including those for the towing of the vehicle, as well as for the cost of maintaining the vehicle in a specialized (impound) parking lot. If the Client receives permission to return the vehicle from the specialized (impound) parking lot within the timeframes established by the Contractor and/or the Vehicle Owner, pays the cost of the towing services and the cost of maintaining the vehicle in a specialized (impound) parking lot (with the mandatory provision to the Contractor and/or the Vehicle Owner of documents confirming payment of these fees), and also, at the request of the Contractor and/or the Vehicle Owner, reimburses the damages incurred, he/she is exempt from paying the fine provided for in Appendix No. 3. Refusal by employees of an authorized body or specialized (impound) parking lot to return the vehicle, provided that the Client provides these bodies and organizations with all the specified documents, shall not constitute grounds for exemption from penalties in accordance with the Agreement;

2.25.13. If the Contractor and/or the Vehicle Owner decides to independently obtain documents related to the insured event, no later than 1 business day from the receipt of the corresponding request from the Contractor and/or the Vehicle Owner, the Client is obliged to issue a power of attorney (with the right to sub-delegate) to the Contractor's representative and/or the Vehicle Owner to carry out actions regarding the collection of documents and representation of the Client's interests.

2.25.14. If requested by competent persons, the Client is obliged to personally appear before these persons no later than the time determined by the Contractor and/or the Vehicle Owner.

2.25.15. Stop using the vehicle with enough fuel/charge to travel at least 25 km (driving range);

2.25.16. Take appropriate measures to protect their Account in the amiGO carsharing Mobile App, including the Client username, Login, Generated Password, Password, and Passphrase, from unauthorized use by others, and immediately notify the Contractor of the relevant information if such use or leak is discovered. Unauthorized use shall be deemed to commence upon the Client's receipt of any information that suggests the possibility of unauthorized use of data beyond the Client's control;

2.25.17. In the event of an actual change to the Contact Mobile Phone Number or other data, immediately, but no later than one business day, notify the Contractor thereof;

2.25.18. Use the Website and the amiGO carsharing Mobile App. The Contractor's use of the Contractor is for personal, non-commercial purposes only;

2.25.19. Independently monitor the Website and/or Mobile Application for changes to the terms of the Agreement;

2.25.20. Possess the necessary documents (including a driver's license, etc.) that the Client may require in accordance with the current legislation of the Republic of Moldova when driving a motor vehicle of the corresponding category B (in Latin transliteration - B);

2.25.21. have at least 2 years of driving experience or an amiGO certificate from the Artur Cecan driving school; 2.25.22. not to use any technologies or take any actions that may harm the Website and/or the amiGO carsharing Mobile Application, the interests and/or property of the Contractor;

2.25.23. at the end of the User Session, leave the Vehicle in accordance with the terms of the Agreement with a set of documents (vehicle registration certificate, insurance policy and Periodic Technical Inspection Protocol of the Vehicle), vehicle registration plates, standard vehicle kit, all accessories and additional equipment, including mats, special equipment, available in the Vehicle at the time of acceptance of the Vehicle, specified in paragraph 2.25.5. and paragraph 2.8.7 of the Agreement. If there is no access to the GPS system and/or network at the intended location of leaving the Vehicle Internet and/or mobile communications, the Client undertakes to park the Vehicle in a location with access to a GPS system and/or the Internet and/or mobile communications.

2.25.24. In the cases and in the manner stipulated by the Agreement and its appendices, monitor the vehicle's battery charge level/fuel level; 2.25.25. Independently ensure the safety of their property;

2.25.26. Comply with other provisions of the current legislation of the Republic of Moldova.

2.26. The Client shall not have the right to change any characteristics, make improvements/deteriorations to the Vehicle, install (dismantle) any equipment or devices in the Vehicle, carry out repairs (regardless of the degree of complexity) or arrange for their implementation by third parties. 2.27. The Client shall not have the right to alienate, encumber, pledge or deposit the Vehicle, lose or transfer the right of ownership and/or use of the Vehicle granted to the Client, as well as other rights under the Agreement in relation to Vehicle.

2.28. Contractor's Rights:

2.28.1. Require the Client to fulfill their obligations under the Agreement;

2.28.2. Debit the Client's personal account and/or bank card to pay the Client's monetary obligations to the Contractor and/or the Vehicle Owner in accordance with the Agreement;

2.28.3. Conduct video and electronic surveillance of the Vehicle and determine the procedure for the Client's access to the Vehicle in order to ensure the security of the Vehicle and monitor proper compliance with the terms of the Agreement;

2.28.4. Monitor the property safety of the Vehicle, the technical condition of the Vehicle, and the Client's compliance with the terms of the Agreement at any time;

2.28.5. If the Contractor decides that there is a risk to further use of the Vehicle, terminate the Client's Use Session and may provide the Client with the opportunity to obtain an alternative Vehicle, if one is available;

2.28.6. Conduct marketing promotions, Including, but not limited to, discounts on service costs, changes in the service fee, vehicle reservation fees, or fee waivers (vehicle reservation fees) for a specified period. The rules for such promotions are posted on the Contractor's website http://amigocar.md and in the amiGO carsharing mobile app. In this case, the Agreement and Tariffs apply in conjunction with the rules for such promotions.

2.28.7. without obtaining additional consent from the Client, write off without acceptance from the personal account and/or bank card of the Client amounts (transfer funds) for: • user fees, vehicle reservation fees and other payments accrued in accordance with the Agreement and Tariffs, including fines, penalties, interest on late payment, compensation for damages; • postal, telegraph and other expenses and costs of the Contractor (including commissions) arising from sending messages, notifications and documents to the Client in connection with non-fulfillment or improper fulfillment of the Agreement; • the amount of the Client's debt to the Contractor and/or the Vehicle Owner under the Agreement, as well as for any other obligations arising as a result of damage and on other grounds stipulated by the legislation of the Republic of Moldova, including the amount of compensation for the expenses of the Contractor and/or the Vehicle Owner incurred by the Contractor and/or the Vehicle Owner due to the fault of the Client in connection with the Agreement; • other amounts in cases stipulated by the current legislation of the Republic of Moldova and/or agreements between the Contractor and/or the Vehicle Owner and the Client;

2.28.8. in the event of suspicion of bad faith in the actions of the Client (including, but not limited to, providing false information, the inability to write off funds, etc.), block the Client's ability to use amiGO carsharing services in whole or in part without notifying him of the reasons for blocking;

2.28.9. Transfer rights and obligations under this Agreement to third parties, as well as engage third parties to perform certain functions under the Agreement. Notification of the Client of these circumstances shall be at the discretion of the Contractor;

2.28.10. Has other rights established by the Agreement and its appendices, as well as those arising from the essence of the obligations under the Agreement.

2.29. Obligations of the Contractor:

2.29.1. Provide the Client with the opportunity to receive the Vehicle from the Vehicle Owner in good technical condition, meeting the operating requirements for vehicles, fully equipped and fit for operation, with the necessary documentation and equipment specified in paragraphs 2.25.5. and 2.8.7 of the Agreement; the transfer of the Vehicle, the specified documents, and equipment is not formalized by any additional documents, but occurs simultaneously with the acceptance of the Vehicle for use (paragraphs 5.7 and 5.8 of the Rules);

2.29.2. Provide the Client with complete information about the vehicles, their types, technical specifications (at the discretion of the Contractor), Tariffs, and other information necessary for the Client to select a particular vehicle (for the purposes of this Agreement) by posting it on the Contractor's Website and in the amiGO carsharing Mobie App;

2.29.3. Organize technical inspections of the vehicle in a timely manner, at the Contractor's expense and/or at the expense of the Vehicle Owner, in accordance with the current legislation of the Republic of Moldova;

2.29.4. Provide the vehicle with the necessary materials, at the Contractor's expense and/or at the expense of the Vehicle Owner, for the Client's use of the vehicle.

2.30. If a Party fails to exercise any rights granted to it by this Agreement, the relevant rights shall not be terminated, and the Party shall have the right to exercise them in the future.

3. Cost of Services and Payment Procedure

3.1. In accordance with the terms of this Agreement, the Client pays the vehicle usage fee and vehicle reservation fees in accordance with the Tariffs specified in the amiGO carsharing Mobile App at the time of vehicle reservation, unless otherwise provided in the Agreement. The Client bears the cost of using paid parking spaces (use of paid parking spaces at the Client's discretion), as this is not provided for in accordance with the Territorial Restrictions. The cost of use or reservation, which occurs when Tariffs are changed, is calculated based on the Tariffs in effect at the start of the Usage Session or reservation. The final amount is rounded up to the nearest whole Moldovan lei.

3.2. To use the services under this Agreement, the Client must top up their Personal Account with the Contractor by transferring funds in the amount based on the selected tariff. To activate amiGO carsharing services and before booking or using a vehicle, the Client's Personal Account balance must be at least 200 lei. This amount includes the Deposit, as well as the amount that will be used to pay other fees in accordance with this Agreement.

3.3. Payments under the Agreement are made by debiting funds from the Client's personal account and/or bank card through the Contractor's partner bank. Before or after the completion of the trip, the amount actually spent for the trip is debited from the personal account and/or card at the current rate. The Contractor will not charge an additional commission if the Client's bank charges a percentage for debiting the payment.

3.4. In the case of payment for amiGO carsharing services By bank card: After receiving registration confirmation and opening limited access to the amiGO carsharing Website and Mobile App, the Client must link their bank card to the amiGO carsharing Website and Mobile App. Only VISA and MASTERCARD bank cards with online payment capabilities are permitted. The Client must secure online payment capabilities through the bank that issued their bank card. To activate their account, they must top up their account balance with at least 200 Moldovan lei. The 200 Moldovan lei is kept in the account balance as a reserve to cover unforeseen circumstances, such as if the Client exceeds their subscription period or if their payment card does not have sufficient funds to cover the service. Payment for vehicle use is made from the payment card linked to the Client's account or from the Client's Personal Account in the app.

3.5. Upon registration in the amiGO carsharing Mobile App, the Website (amiGO carsharing Mobile App) systems are integrated with the Client's bank card, allowing funds to be debited from the Client's bank card as payment for obligations stipulated by and arising from the Agreement.

3.6. Funds will be debited from the Client's bank card strictly in accordance with the Contractor's Tariffs and other terms of the Agreement. Funds will be debited when the Contractor has grounds for debiting them in accordance with the Agreement, including: termination of vehicle use (including end of a Use Session), receipt of information about the Client's violation of the Agreement, and in other cases specified in the Agreement. The Client will be notified of the debit in all cases, with the exception of debits for use fees (vehicle reservation fees), provided the Client has not violated the Agreement. Information on payments made is also available in the Client's Personal Account in the "Trip History" section.

3.7. Funds for vehicle use are debited immediately after the start of the trip at the rate of 200 lei plus the cost of the tariff selected by the Client, valid at the time of use, from the Client's Personal Account or bank card until the end of the Usage Session, with any remaining unused amount subsequently refunded.

3.8. For payment questions and other inquiries related to the operation of the partner bank's website, the Client may contact the following numbers: +373 78 717 717 / +373 68051131 or email: support@amigocar.md

3.9. The Client unconditionally consents to the debiting of funds from their Personal Account and/or bank card for the reservation and use of the Vehicle and for other payments under this Agreement (including fines and other payments) without acceptance. Amounts may be written off in installments at the Contractor's discretion.

3.10. If there are insufficient funds in the Client's personal account and/or bank card, or if the Contractor is unable to debit funds from the bank card for other reasons, the Client undertakes to pay for the use of the vehicle and/or the reservation no later than 24 hours from the end of vehicle use (in the event of a late payment under amiGO carsharing rates for vehicle use) or from the moment of receipt of the corresponding notification/first debit (for other payments). In this case, the Client undertakes to ensure that there are sufficient funds in the personal account and/or bank card to cover the debit.

3.11. If funds are erroneously debited from the Client's personal account and/or bank card, the Client has the right to contact the Contractor and complete a free-form Refund Application, attaching a copy of their passport and documents confirming the erroneous debit (receipts, account statements). The Contractor shall send this Application to the partner bank no later than 1 (one) business day, except in cases where the Client's funds have been debited in accordance with the Agreement. Subject to agreement with the Contractor, the Client may send the corresponding application to support@amigocar.md from the Client's email address specified in their Account. Refunds are made to the Client's bank account specified in the Refund Application, in accordance with paragraph 3.14. The refund procedure is governed by the rules of international payment systems. Refunds in cash are not permitted.

By bank card: After receiving registration confirmation and opening limited access to the amiGO carsharing Website and Mobile App, the Client must link their bank card to the amiGO carsharing Website and Mobile App. Only VISA and MASTERCARD bank cards with online payment capabilities are permitted. The Client must secure online payment capabilities through the bank that issued their bank card. To activate their account, they must top up their account balance with at least 200 Moldovan lei. The 200 Moldovan lei is kept in the account balance as a reserve to cover unforeseen circumstances, such as if the Client exceeds their subscription period or if their payment card does not have sufficient funds to cover the service. Payment for vehicle use is made from the payment card linked to the Client's account or from the Client's Personal Account in the app.

3.12. Online payment services in accordance with the Agreement are carried out through the Contractor's partner bank in accordance with the Rules of International Payment Systems, based on the principles of confidentiality and payment security, using modern verification methods, encryption, and other relevant information. In cases where the Client's actions (or inactions) caused the said negative consequences, including abandoning the Vehicle in violation of the Agreement, the Client shall also reimburse the Contractor and/or the Vehicle Owner for expenses not covered by insurance indemnity incurred by the Contractor and/or the Vehicle Owner in connection with damage to the Vehicle used, other vehicles (other property, life or health of a person or animal) used by the Client during the Vehicle Use Session.

5.8. If the Client's actions (or inactions) result in a denial of insurance compensation (including incorrectly completed accident documentation), the Client shall reimburse the Contractor and/or the Vehicle Owner for any losses incurred by the Contractor and/or the Vehicle Owner in connection with this circumstance. In the event of loss of the vehicle, the Client shall reimburse the Vehicle Owner for any losses caused thereby.

5.9. Admission of guilt and payment of administrative fines for the Client's violation of current legislation regarding offenses recorded by automatic recording devices (cameras), as well as fines issued directly to the Contractor or the Vehicle Owner, shall be made by the Contractor and/or the Vehicle Owner, at their discretion, as the persons against whom the decision is made in the administrative offense case. The Contractor or Vehicle Owner has the right to refuse to admit guilt for the violations recorded and to refuse to pay the fines specified in this clause and to inform the relevant authorities of the person actually operating the vehicle at the time the violation was recorded. The basis for collecting from the Client the amounts for subsequent payment of the fine imposed on the Contractor or Vehicle Owner is the receipt by the Contractor or Vehicle Owner of information (the Protocol with the Decision on the Administrative Offense Case) regarding the administrative fine during the Client's Use Session for the relevant Vehicle. The Client is obligated to pay the amounts billed to them by the Contractor and/or Vehicle Owner, regardless of whether the fines issued to the Contractor or Vehicle Owner have actually been paid. Upon payment of these amounts by the Client, the Client is released from any claims from the Contractor or Vehicle Owner regarding the corresponding fines imposed on the Contractor or Vehicle Owner.

5.10. In the event of damage to the vehicle being used, including as a result of an accident caused by the Client, the Client shall pay the Contractor a fine of 500 (five hundred) Moldovan lei per day for vehicle downtime.

5.11. The following damage is considered a malfunction resulting from abnormal use and wear and tear of the vehicle:

5.11.1. Mechanical damage to suspension components, chassis, brake systems, tires, rims, wheel covers, and other components and systems;

5.11.2. Mechanical damage to body components, glass, and lighting;

5.11.3. Mechanical damage to the interior, trunk, and/or cargo compartment;

5.11.4. Damage to the chassis, steering, charging equipment, cooling system, air conditioning system, instruments and controls, safety systems, and other vehicle systems, if caused by violation of the operating rules established by the vehicle manufacturer or improper handling by the Client and confirmed by an expert opinion specified by the Contractor and/or the Vehicle Owner;

5.11.5. Damage caused by prohibited use, as defined by the vehicle manufacturer or the Agreement.

5.11.6. Other malfunctions arising from violations of the operating conditions specified by the vehicle manufacturer and confirmed by an opinion of a service center specified by the Contractor and/or the Vehicle Owner or an independent expert.

5.12. The Client agrees that the amount of damages suffered by the Contractor and/or the Vehicle Owner due to the inability to use the vehicle due to the Client's violation of the provisions of the Agreement shall be calculated inclusive of as the number of minutes during which the Vehicle could not be used due to such violations of the Agreement (e.g., from the moment the Vehicle is towed until it leaves the specialized (impound) parking lot), multiplied by the cost of keeping the Vehicle in "Standby" mode in accordance with the General Tariff.

5.13. The Client agrees that the Contractor's expenses for administering fines, compensation payments, and other write-offs (except for payments for the use and reservation of the Vehicle) amount to 10% of the write-off amount. If payment of a fine for a violation of traffic regulations by the Client, recorded using automatic special technical equipment with photo and film shooting functions, video recording, or photo and film shooting equipment, is made within a period of more than 10 (ten) days from the date of the imposed administrative fine, the amount for administering the write-off shall increase. The fine is calculated proportionally to the full amount of the administrative fine imposed.

5.14. The Contractor is not responsible for the use of the amiGO carsharing Mobile App from the Client's Mobile Device by third parties. Therefore, all actions and instructions originating from the Client's mobile device are considered to originate from the Client. 5.15. The Contractor does not guarantee that the Website and/or the amiGO carsharing Mobile App will operate uninterrupted or will be free of errors and/or viruses. The Client agrees and acknowledges that use of the Website and/or the amiGO carsharing Mobile App is at their own risk. The Contractor is not liable for any direct damages or any indirect, incidental, punitive, or consequential damages resulting from the Client's use of or inability to use the Website and/or the amiGO carsharing Mobile App.

6. Term of the Agreement, Amendment and Termination of the Agreement. Account Blocking

6.1. The Agreement is valid indefinitely from the date of its conclusion in accordance with paragraphs 2.12-2.17 of the Agreement. 6.2. In accordance with Article 651 of the Civil Code of the Republic of Moldova, the Parties agree that the Contractor has the right to unilaterally amend the terms of the Agreement, Tariffs, and other appendices to the Agreement. Amendments made by the Contractor to:

6.2.1. The Agreement, as well as a new version of the Agreement, shall become binding on the Parties after 5 calendar days from the date the Contractor posts the new version of the Agreement or the amendments made to the Agreement on the Contractor's official website at http://amigocar.md, unless another period is established by the Contractor and posted on the Website. At the discretion of the Contractor, terms of the Agreement that improve the Client's position may extend to relations that arose prior to the entry into force of such amendments, unless the Client has expressed their disagreement with the application of the newly introduced terms. The Contractor reserves the right to notify Clients of changes to the Agreement using the methods specified in paragraphs 2.18-2.22 of the Agreement;

6.2.2. New Tariffs become binding on the Parties from the date they are introduced in the amiGO carsharing Mobile App.

6.3. If the Client does not agree with the changes, they have the right to unilaterally terminate the Agreement (paragraph 6.5 of the Agreement) subject to compliance with payment obligations (for reservations, use, fines, compensation, and other payments) that arose during the Agreement's term or in connection with the performance, non-performance, or improper performance of the Agreement. Termination of the Agreement does not relieve the Client from fulfilling their obligations that arose prior to termination of the Agreement. If the Client fails to submit a notice of termination in accordance with the Agreement (Clause 6.4 of the Agreement), the Parties shall deem the Client to support and agree to the changes to the Agreement (its appendices, including the Tariffs). The Client shall independently monitor the Website and/or Mobile App for changes to the terms of the Agreement. The risk of non-compliance with this requirement shall be borne entirely by the Client. The provisions of this clause shall not apply to changes to Tariffs during promotions: such Tariffs shall remain in effect for the period specified in the relevant notification (message on the Website or Mobile App) regarding the promotion.

6.4. A Party has the right to unilaterally terminate the Agreement by notifying the other Party thereof, specifying the termination date of the Agreement. The Client shall fulfill all obligations under the Agreement no later than the termination date of the Agreement.

6.5. Cancellation of the Agreement by the Client is carried out on the basis of a personally signed application by the Client, executed in accordance with Appendix No. 6 to the Agreement. A scanned copy of the application must be sent by the Client to the Contractor by email to support@amigocar.md.

6.6. The Contractor has the right to unilaterally and extrajudicially terminate the Agreement and/or refuse to perform the Agreement (terminate the relationship with the Client under the Agreement) in the following cases:

6.6.1. the Client's violation of the terms and conditions stipulated by the Agreement, including the requirements for the Client;

6.6.2. the Client's repeated violation of traffic regulations or other requirements of the legislation of the Republic of Moldova;

6.6.3. the Client's actions result in deterioration of the technical condition of the vehicle;

6.6.4. damage to the vehicle if the Contractor has reason to believe that the Client's actions caused the damage;

6.6.5. If the Contractor has reason to believe that the Client will violate the terms of the Agreement, fail to fulfill their obligations, or obstruct the Contractor. In such a case, the Agreement shall be terminated upon sending the Client a corresponding notice via the amiGO carsharing Mobile App, or displaying information in the Personal Account and/or on the Website, or sending an SMS message, or via email. If, at the time of notification

If the Vehicle Use Session is not terminated, the Client undertakes to immediately terminate the Use Session in compliance with the requirements for terminating a Vehicle Use and Parking Session. The Client remains liable until the session is completed.

6.7. Termination of the Agreement for any reason whatsoever shall not release the Party from its obligations to pay for booking services, use, fines, compensation, commissions, and other payments.

6.8. The Contractor reserves the right to block the Client's Account in the cases specified in paragraph 6.6 of the Agreement, as well as under the following circumstances:

6.8.1. if there is a suspicion of bad faith in the Client's actions (including, but not limited to, providing false information, failure to write off funds, etc.), block the Client's use of amiGO carsharing services in whole or in part without notifying the Client of the reasons for the blocking;

6.8.2. if the Client has any unpaid debt;

6.8.3. In the event of rude behavior by the Client;

6.8.4. In cases of the Client attempting to mislead the Contractor;

6.8.5. In cases of refusal to comply with the Contractor's requirements stipulated by or arising from the Agreement;

6.8.6. In cases where the Client does not meet (ceased to meet) the requirements imposed by the Contractor on the Client related to the ability to use the Vehicle under the Agreement;

6.8.7. In other cases where the Contractor believes that the Client's violation of the Agreement precludes the Client from using the amiGO carsharing service.

6.9. Blocking the Client's Account means limiting the functionality of the Client's Account, as a result of which the Client cannot submit a Request for Use of a Vehicle, make a reservation, use the Vehicle, or perform certain other actions that are within the scope of rights of an unblocked Client Account. The Client will not be notified separately of the Client Account blocking, as from the moment of blocking, submitting a vehicle use request, booking a vehicle, or performing certain other actions will be impossible.

6.10. The Client Account blocking may be lifted upon the expiration of a specified period, the Client's fulfillment of their obligations, or the elimination of the circumstances that formed the basis for the blocking. Furthermore, the Account blocking may be imposed pending a decision on the advisability of further interaction with the Client under the Agreement.

6.11. The Client agrees that the blocking of the Client Account in accordance with the Agreement does not constitute grounds for the Client to make any claims, including claims related to the provision of a vehicle for use.

7. Dispute Resolution Procedure

7.1. All disputes and disagreements between the Parties shall be resolved through negotiations. The period for consideration of a claim by a Party shall not exceed 10 (ten) business days. All claims from the Client shall be sent in writing, bearing the Client's personal signature, to the Contractor's postal address in a manner that confirms receipt by the addressee of the relevant document and allows identification of the sender. A response to the Client's claim may be sent by the Contractor to the Client by email.

7.2. If the Parties fail to reach a resolution through negotiations, the disputes and disagreements shall be referred to the competent judicial authority for resolution in accordance with the current legislation of the Republic of Moldova.

8. Other Terms

8.1. Any correspondence, telephone, and other conversations that took place prior to the conclusion of the Agreement shall cease to have legal effect upon the conclusion of the Agreement.

8.2. From the moment the Agreement is concluded, the Parties recognize the legal force of documents (subject to the exceptions in Section 7.1 of the Agreement and in other cases expressly specified in the Agreement) sent by email (the Contractor's email address and postal address specified in the Agreement, and the Client's email address and postal address specified in the Confirmation of Accession). They agree that such documents are equivalent to documents drawn up on paper and signed with the handwritten signature of the relevant authorized person, insofar as only persons authorized to sign the relevant documents have access to the relevant email addresses and undertake to keep email passwords confidential and not allow third parties to use them.

8.3. Similarly (clause 8.2 of the Agreement), the Parties recognize the legal force of messages and actions, respectively, sent and performed through the amiGO carsharing Mobile App or the Website on behalf of the Client (using the Client Account), as well as using the telephone number specified by the Client, insofar as only the Client has access to the relevant Personal Account (Client Account) and telephone number. The Client undertakes to keep confidential all possible Passwords, Generated Passwords, Logins, and codes necessary for using the Personal Account (Client Account) and telephone number and to prevent third parties from using them.

8.4. Messages sent by email are considered received by the addressee at the time of sending. The Contractor reserves the right to refuse a response to messages containing obscene or offensive language, threats to the life or health of Company employees, or threats to the property of the Company or its employees, informing the requester of the unacceptability of such behavior and imposing a fine in accordance with the Agreement.

8.5. By agreeing to enter into this Agreement, the Client declares that:

8.5.1. This Agreement does not contain unfair or unlawful terms for contracts concluded with consumers.

8.5.2. The Client has not proposed any terms to this Agreement to the Contractor for their individual approval.

8.5.3. All terms of this Agreement do not create a material imbalance between the rights and obligations of the parties to the detriment of the consumer.

8.5.4. This Agreement contains clearly formulated terms that cannot be interpreted ambiguously and do not require specialized knowledge to understand.

8.6. Up-to-date information on the terms of the Agreement is available on the Website and in the amiGO carsharing Mobile App. In the event of a conflict between the version of the Agreement posted on the Website and the version of the Agreement posted in the amiGO carsharing Mobile App, the version of the Agreement posted on the Website shall prevail.

8.7. The Client undertakes to notify the Contractor about changes in the place of residence (registration), place of stay, contact telephone numbers, Contact mobile phone number, e-mail address, other data provided by the Client to the Contractor, about a change of first name, last name, change in the details of the identity document, change in the details or deprivation of a driver's license, change in the details of the document confirming the right of a foreign citizen / stateless person to stay (reside) on the territory of the Republic of Moldova, change of citizenship, other personal data, as well as data constituting the Client's Account, information on disclosure to third parties of the Login and (or) Password (Generated Password), Code, as well as their loss or about any circumstances that jeopardize the confidentiality of the Login, Password (Generated Password), Code word - by contacting the Contractor's Information Center and fulfilling the requirements of the operator of the Contractor's Information Center arising from the need to identify the Client and confirm the facts reported by the Client in accordance with this clause of the Agreement. The Contractor shall not be liable for any consequences associated with the change The Client's data specified in this clause of the Agreement, as well as for actions performed with the Client's Account if the Client fails to notify the Contractor of the circumstances specified in this clause of the Agreement and/or provides the Contractor with incorrect data.

8.8. All appendices to the Agreement, including those posted on the Website or in the Mobile Application, are an integral part thereof.

8.9. The text of this Agreement consists of the text of this Agreement itself, as well as the texts of all Appendices to this Agreement.

Appendices to this Agreement: - Appendix No. 1 - Rules for Using the amiGO Car Sharing Service; - Appendix No. 3 - Fines; - Appendix No. 6 - Agreement Withdrawal Forms. 9. Addresses and Details of the Contractor. Contractor __________________________________ S.R.L. “Balion Mobility”, IDNO 1025600024666, legal address MD-2062, Independentei Street, Building 54/1, Apt. (Office) 48, Chisinau Municipality, Republic of Moldova, tel. +373 78051131, email: balion.mobility@gmail.com, https://amigosharing.md E-mail: support@amigocar.md